Return window
You have 30 days after your order is delivered to request a return.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unused and not installed, with all its parts and accessories, and in its original packaging. You will also need the receipt or proof of purchase (your order number).
How to start a return
To start a return, contact us at contact@amberharlow.com with your order number and the item(s) you wish to return. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we'll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Return shipping is free of charge for all eligible returns, including change-of-mind returns. Returns must be sent to the following address, and not to our registered office:
Amber Harlow Returns (NO RISK NO RICH LTD)
Chaussée Jean-Jacques Knaepen 227
4420 Saint-Nicolas, Belgium
For any return or refund question, contact us at contact@amberharlow.com. Our customer service is available Monday to Friday, 9am to 6pm Eastern Time (ET). We typically respond within 24 to 48 business hours.
Damaged, defective or incorrect items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Where possible, include photos of the item and its packaging. For defective, damaged or incorrect items, we will provide a prepaid return label or otherwise cover reasonable return costs, and offer a replacement or a refund, as set out in our Terms and Conditions of Sale.
Exceptions / non-returnable items
Currently, all products offered by Amber Harlow are eligible for return under the conditions set out above. Only custom-made or made-to-order products may not be eligible for return; please contact us if you have any questions or concerns about a specific item.
We do not accept returns of gift cards.
Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, we will issue the refund to your original payment method within 10 business days after the returned item has been received and inspected. Please remember that your bank or payment provider may need additional time to process and post the refund to your account.
If more than 10 business days have passed since your return was approved, please contact us at contact@amberharlow.com.
Your statutory rights
This policy does not affect any mandatory consumer rights that may apply to you under the law applicable to you. Returns are also governed by our Terms and Conditions of Sale.
Amber Harlow is operated by NO RISK NO RICH LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Company number: 17405018 (Companies House, United Kingdom).